Frequently Asked Questions - FAQ
How can I order from you? | Ordering is very easy process. After adding your selected products to the shopping cart, click on the shopping cart and select the "Complete purchase" option. You will then go through the order process and enter your name, address, shipping method and payment method. |
What happens after the order is completed? |
After sending the order, you will receive a confirmation email of receipt of the order with information about the ordered products, your delivery address and method of payment you have chosen. |
What is the delivery time of the goods? |
Average delivery time is 3 to 4 working days. |
Can I order abroad? |
Goods ordered at robelshoes.eu can be delivered to these countries: Slovakia, Czech Republic, Hungary, Romania and Austria. |
Do I have to be a registered customer to be able to create an order? |
No, an unregistered customer can also create an orders. |
Can I cancel an order after I created it and already I received the confirmation email? |
Yes, it is possible, especially as soon as the order has not been processed. To cancel the order, it is necessary to contact our e-shop directly at eshop.en@robel.shoes or by phone xxx. |
How can I edit my order? |
For any changes in your order, contact us as soon as possible at eshop.en@robel.shoes until the order has not been shipped yet. |
How do I change my payment method if my card payment hasn't passed? |
If your card payment has not passed, please contact us directly by our email eshop.en@robel.shoes or by phone at xxx and it will be pleasure to help you. |
Can I create an order by phone? |
This is a non-standard option that we do not usually provide. We are willing to help our customers - by phone or email, how to properly create an online order with us. |
Where could I find out the status of my order? |
All you have to do is contact us by our email eshop.en@robel.shoes or by phone at xxx and we will provide you more detailed information about the status of your order. |
What is the time to return the goods? | You have a 30-day period for returning the goods on robelshoes.eu. |
What should I do if I want to return or exchange the goods I received? | All you have to do is click on this link and you will learn how to proceed when you want to return or exchange the goods: Exchange and return of goods | ROBEL (robelshoes.eu) |
When can I expect my money in my account after returning the goods? |
The money will be returned to your bank account within 14 working days. |
How can I be sure that the goods sent to you, have been successfully delivered to you? | In case of any questions regarding the returned goods, you can also contact us by our email eshop.en@robel.shoes. There we will provide you detailed information about it. |
What should I do if I have received the different goods than the ones I ordered? |
In this case, please contact us directly by our email eshop.en@robel.shoes or by phone at xxx. We will tell you what the next steps will be. |
How can I claim the goods? | You can send it to us to our address directly to our COMPLAINT department: COMPLAINTS; RPL spol. s r.o.; Za riekou Nitrou 1490; 958 01 Partizánske. |
Where can I find out the status of my complaint? |
Please contact us by email reklamacne@robel.sk or by email eshop.eu@robel.shoes and we will provide you with more details of your complaint. |
Will be my size available again if it's not longer available on website? | Usually not. Because all products that are in our offer are currently in stock. This means that subsequent availability is limited and thus we create space for new collections. |
Who should I contact to find out the availability of a particular product? |
On our Robelshoes.eu website, we list the availability of each products. If your size is not currently available, it means it has been sold out and its unlikely to be stocked. If you want to verify this information, please contact us by our email eshop.en@robel.shoes. |
Do you send the payment instructions to bank transfer? |
Payment by bank transfer on robelshoes.eu is not included in the payment method. There is a possibility of cash on delivery or online payment by card. If there is a reason why you want to make the payment by bank transfer, you must contact us by our email eshop.en@robel.shoes or by phone at xxx. We will then send you our bank details for a successful transfer. |